We handle your personal data with care and proportion.

1. About this policy

This policy applies to the cheetahsolutions.hk website, our email communications, diagnostic calls, proposals, and engagement work. We commit to handling personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and its six Data Protection Principles. Where this policy and a signed agreement diverge, the agreement prevails.

2. Information we collect

Depending on how you interact with us, we may collect the following categories of data:

• Contact information: name, job title, company, email, phone number, website
• Business information: marketing goals, current tools, budget range, audience scope, business challenges
• Engagement information: details you share through email, forms, calls, or written diagnoses
• Technical information: browser type, IP address, cookies, page interactions, referrer

3. How we collect and use it

We collect data through information you submit (forms, email, calls) and through analytics tools (GA4, Search Console). We use it to:

• Reply to enquiries and schedule meetings
• Prepare diagnoses, proposals, and SOWs
• Deliver and manage agreed services
• Issue invoices, hold contracts, and keep statutory records
• Improve the website, content, and service workflows
• Send business communications, only with your consent

4. Direct marketing

We do not use your personal data for direct marketing without your explicit opt-in consent. If you have previously consented to receive business communications, you can opt out at any time by emailing support@cheetahsolutions.com.hk or by clicking the unsubscribe link in any marketing email. Opting out does not affect operational or service-related communications you may need from us.

5. Third-party tools and cross-border transfer

To deliver our services, we may share relevant data with categories of third-party providers including: CRM and email tools, web and ad analytics platforms, advertising platforms, AI and automation tools, cloud infrastructure, and payment processors. Some providers store or process data outside Hong Kong (including in the United States, European Union, and Singapore). We work only with providers that maintain reasonable security standards and require them to handle your data consistent with this policy.

6. Cookies and analytics

This site uses cookies and analytics tools (including Google Analytics 4) to understand traffic and improve the user experience. Cookies are used for preferences, fraud prevention, and aggregate usage statistics. You can disable cookies in your browser settings; some functionality may be affected. We do not use analytics data to identify individual users.

7. Data retention

We retain personal data only for as long as there is a legitimate business need or legal requirement. As a guide: general enquiries and unconverted lead records are kept for up to 24 months; client contract records are kept for at least 7 years per statutory requirement; analytics data follows Google Analytics default retention. Data beyond these windows is securely deleted or anonymised.

8. Data security

We apply reasonable technical and administrative measures to protect personal data, including encrypted transport (HTTPS/TLS), password protection and multi-factor authentication, least-privilege access, and regular backups and reviews. No system can guarantee absolute security; in the event of a material data incident, we will notify affected individuals consistent with guidance from the Office of the Privacy Commissioner for Personal Data, Hong Kong.

9. Your rights

Under sections 18 and 22 of the Personal Data (Privacy) Ordinance, you have the right to:

• Access the personal data we hold about you
• Correct data that is inaccurate
• Opt out of direct marketing at any time
• Withdraw consent previously given

To exercise any of these rights, email support@cheetahsolutions.com.hk with the subject "Data access request" or similar. We respond within 40 days. A reasonable fee may apply to access requests.

10. Updates and contact

This policy may be updated to reflect legal or business changes; material updates are posted here with a revised "Last updated" date. For any privacy questions, contact us:

• Email: support@cheetahsolutions.com.hk
• Phone: +852 9290 0393
• Address: FLAT/RM B 3/F, YUN TAT COMMERCIAL BUILDING, 70-74 WUHU STREET, HUNG HOM, KOWLOON, HONG KONG

This site is not directed at children under 13, and we do not knowingly collect data from children. This policy is provided for general information and does not constitute legal advice.