1. About these terms
These terms are issued by Cheetah Solutions Co. ("we", "us", "Cheetah Solutions"). They apply to the cheetahsolutions.hk website and any preliminary communications by website, email, or call. By using the site, you accept these terms. If you do not agree, please stop using the site.
2. Services we provide
We provide AI-first marketing services including, but not limited to, AI marketing strategy, SEO and AEO optimisation, marketing automation, AI content systems, paid ads optimisation, and analytics & reporting. Service descriptions on the website are general overviews and do not constitute a contractual commitment.
3. Engagement framework
The scope, timeline, deliverables, responsibilities, payment terms, and intellectual-property arrangements of any engagement are set out in a written proposal, Statement of Work (SOW), or service agreement signed by both parties. Where the website and a signed agreement diverge, the agreement prevails.
4. No outcome guarantees
Marketing outcomes depend on factors that neither you nor we can fully control, including budget, competition, website state, sales process, platform algorithm changes, and execution alignment. Accordingly, we do not guarantee:
- Specific search engine rankings
- That AI platforms (such as ChatGPT, Perplexity, Gemini) will cite your content
- Specific traffic, leads, sales, or revenue figures
- Specific ROAS, CPL, or conversion rates
- That content or ads will go viral
What we commit to is professional execution and reasonable effort on the agreed work, with transparent reporting of actual results.
5. Fees and payment
Fee structures (project, retainer, or hybrid) are set out in the proposal or contract and quoted in Hong Kong Dollars (HKD). Unless otherwise agreed, payment terms are 14 days from invoice date. Late payment may result in suspended services or delayed delivery. If a started engagement is cancelled, time spent and third-party costs already incurred will be settled pro rata.
6. Intellectual property
The text, design, brand elements, imagery, and layout of the website are owned by Cheetah Solutions or its licensors; they may not be reproduced, redistributed, or used commercially without written permission. Ownership of deliverables created specifically for a client engagement (final copy, design files, automation configurations) is governed by the relevant agreement; until full payment, those rights remain with Cheetah Solutions. We retain the right to reuse generic methods, templates, and non-confidential learnings on other engagements.
7. Confidentiality
Business, technical, or client information shared between the parties during an engagement is treated as confidential. We will use such information only as necessary to deliver the agreed services and will apply reasonable measures to prevent unauthorised disclosure. Confidentiality obligations survive the end of the engagement.
8. Third-party platforms
Our services often depend on third-party platforms (including Google, Meta, LinkedIn, CRM tools, AI models, automation tools). Their availability, pricing, policies, APIs, algorithms, and terms may change without notice. We are not responsible for the impact of such changes. We will help you adapt where reasonable, which may involve additional time or fees.
9. Limitation of liability
To the maximum extent permitted by law, Cheetah Solutions is not liable for any indirect, incidental, special, or consequential damages (including lost profits, business interruption, or data loss) arising from your use of this website or our services. Our total liability for any single engagement is capped at the fees actually received for that engagement. Nothing in these terms limits liability that cannot be excluded by law (for example, liability for personal injury caused by negligence).
10. Termination
Either party may terminate an engagement in writing in accordance with the notice period set out in the agreement. On termination, the parties will settle any unpaid fees, return or destroy each other's confidential information, and cooperate on a reasonable handover. The provisions on intellectual property, confidentiality, limitation of liability, and governing law survive termination.
11. Governing law and disputes
These terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising under these terms or our services should first be addressed by good-faith discussion. If unresolved, disputes are subject to the exclusive jurisdiction of the courts of the Hong Kong SAR; or, by mutual written agreement, may be referred to arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its rules.
12. Updates and contact
We may update these terms from time to time; material updates are posted here with a revised "Last updated" date. Continued use of the website after an update means you accept the revised terms. For questions about these terms, contact us:
- Email: support@cheetahsolutions.com.hk
- Phone: +852 9290 0393
- Address: FLAT/RM B 3/F, YUN TAT COMMERCIAL BUILDING, 70-74 WUHU STREET, HUNG HOM, KOWLOON, HONG KONG
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions remain in effect. These terms are provided for general information and do not constitute legal advice.